Photina
Dear forum users! I've been reading this thread for a long time, but I haven't written it, but now I had to. I have a cartoon 37500 since 2010, it broke down, my husband says that the temperature sensor or the processor at the panel is faulty. It heats up the water, boils and turns off, then write the error E3. I'm stressed !!! I can't do without her, I'm so used to it, it's a shame to cry. We have no service in our city. What to do? A husband with his hands can do everything himself, but his main question is where to get this sensor and what to do if it is a processor?
I just disassembled it, says the temperature sensor is working, I'm in grief ... help, please ...
Photina
Quote: MariV

And you try to write them to the site. And on the forum in the relevant topics are often tied up.
[/ quote

I wrote to them, but there is no answer yet, and I do not think that they can really help me with something, because the guarantee has long expired and there is no service in the city or even nearby. So it's unlikely. One hope if someone had this and they were able to repair it.
sazalexter
Quote: Photina


I just disassembled it, says the temperature sensor is working, I'm in grief ... help, please ...
Let him first look under a magnifying glass for unsoldering on the controller board and if there are electrolytes he will simply change, but only for new ones not used
these are general guidelines for almost all technique
You can try to take it to the repair where Panasonic or similar firms are repaired. Where is the warranty repair specified?
Photina
Thank you. Warranty repairs? -))) In Moscow. And I'm in Arkhangelsk. We didn't have it initially. Bought in the internet, in Ozone. And the guarantee came out long ago.
Elena Br
Quote: Photina

I wrote to them, but there is no answer yet, and I do not think that they can really help me with something, because the guarantee has long expired and there is no service in the city or even nearby. So it's unlikely. One hope if someone had this and they were able to repair it.
Good day.
We only saw your letter today, because we had New Year's holidays. We will definitely find a way out of this situation together with you. Our specialist will contact you shortly.
Photina
Quote: Elena Br

Good day.
We just saw your letter today, because we had New Year's holidays. We will definitely find a way out of this situation together with you. Our specialist will contact you shortly.

My husband disassembled the top cover of the multi, on the advice of Timofey from Brandt, I called there today. Indeed, the upper temperature sensor burned out. Thanks to Timofey and Alexander, from another forum-))) But now another question has arisen. And where can I get this sensor from the cover ??? My husband assures me that you just can't buy it in a radio parts store.
Elena Br
Quote: Photina

My husband disassembled the top cover of the multi, on the advice of Timofey from Brandt, I called there today. Indeed, the upper temperature sensor burned out. Thanks to Timofey and Alexander, from another forum-))) But now another question arose. And where can I get this sensor from the cover ??? My husband assures me that you just can't buy it in a radio parts store.
Good day.
Yes, unfortunately not all parts can be found in the store. We have the temperature sensor you need in stock. Write me your coordinates in a personal message, and we will definitely discuss the methods and conditions for sending this spare part. And all that remains is to replace the faulty sensor with a new one, but with a husband like yours, I think it will not be difficult.
Photina
Quote: Elena Br

Good day.
Yes, unfortunately not all parts can be found in the store. We have the temperature sensor you need in stock.Write me your coordinates in a personal message, and we will definitely discuss the methods and conditions for sending this spare part. And all that remains is to replace the faulty sensor with a new one, but with a husband like yours, I think it will not be difficult.

Elena, thank you very much for your attention to my problem. Everything has already been resolved. I talked to Timofey in the morning, he will send the spare part by mail. He promised to send it for free-)) He said that this is the company's fault, that there is no service in my city.
I already started looking for a cartoon from another company, but I didn't choose anything. I really like Multi Brand. I have two of them, the second at the dacha, I'll have to go for it while my home is being repaired. But, all the same, despite the difficulties with the repair, I do not want to change to another. Because the multi is beautiful, comfortable, I am completely satisfied with the functionality, and the internal pan, generally excellent, is 2 years old, and there is not a scratch on it, despite the merciless operation (I have only been heating the kettle on the stove for 2 years). Equipped my friend and aunt with your cartoons. It is a pity that they are not on sale in our retail stores and it is bad that there is still no service. And I also looked after your hazelnuts and waffle iron, I will order one of these days. So, we can't do without service-)))
Sister
what the right topic opened I just wanted to write to the site, I wrote the same problem through Vranda's site in 2010 the same model and this is what the trick first showed on the E3 panel how I turned it off for you, he stood - I started crying and turned it on, but a week later he showed E0 and for two weeks now he refuses to do anything, but only squeaks, we do not have service, and despite the fact that I wrote out another one, my 500 is not enough for me, dear manufacturers tell me if you can help me because I still live in the wilderness beyond Arkhangelsk.
P.S. I’m thinking maybe this is a problem of the whole batch of 2010, just who is silent in the cities because the service can be attributed, then it’s worth thinking about what it’s connected with, I would not want to get the same result in 502 which I wrote out
Photina
Quote: Sister

what the right topic opened I just wanted to write to the site, I wrote the same problem through Vranda's site in 2010 the same model and this is what the trick first showed on the E3 panel how I turned it off for you, he stood - I started crying and turned it on, but a week later he showed E0 and for two weeks now he refuses to do anything, but only squeaks, we do not have service, and despite the fact that I wrote out another one, my 500 is not enough for me, dear manufacturers tell me if you can help me because I still live in the wilderness beyond Arkhangelsk.
P.S. I think maybe this is a problem of the whole batch of 2010, just who in the cities is silent because the service can be attributed, then it is worth thinking about what it is connected with, I would not want to get the same result in 502 which I wrote out

-))) Maybe it's in some specific detail, I don't know ... but pay attention! now, in addition to the warranty period, they also write on almost all equipment the service life, and usually it is no more than 3 years, my first cartoon was released in 2009 and I bought it only because it was much cheaper than others that we sell and because In this forum, Brand's producers were clearly tracking the "popular opinion". I am a commodity expert by education and for me it was important-))) After monitoring, I stopped at it. And I never regretted it. I don't care that there is no service, sooner or later I think it will appear, but my husband, thank God, has golden hands and head, I hoped for that, helped with the spare part and thank you-))
I'm not offended by Brand, my cartoon was brutally exploited, justified itself and worked in full. Today I took the part from the post office, my husband will try to do it in the evening
The second cartoon I also have Brand, I was at the dacha, now I'm using it at home -))
Try to call Brand, describe the problem in detail, they will tell you on the phone what is broken, find a craftsman who will fix it, I look at the breakdowns at the cartoon in general joke, the problem is if it's brains, that is, a processor, then I think the repair will be more expensive. But they sent me a spare part for free !!!! Try it !!! Good luck !!!!
Sister
Quote: Elena Br

Good day.
Yes, unfortunately not all parts can be found in the store. We have the temperature sensor you need in stock. Write me your coordinates in a personal message, and we will definitely discuss the methods and conditions for sending this spare part. And it only remains to replace the faulty sensor with a new one, but with a husband like yours, I think it will not be difficult.
Elena tell me how and to whom to contact in your company so that they help me too, I agree to buy the necessary part and pay for its shipment, it's just a pity to throw the device away because of some trifle. Only I have a problem I have no one to open it if you tell me what to do I will open and change it myself
Photina
I inform everyone !!! My husband repaired the cartoon, everything works, took a picture of all the processes, I'll post it in the evening, he says "suddenly who else will need it?" Now I can't, I have to go to work-)))
Elena Br
Quote: Sister

Elena tell me how and to whom to contact in your company so that they help me too, I agree to buy the necessary part and pay for its shipment, it's just a pity to throw the device away because of some trifle. Only I have a problem I have no one to open it if you tell me what to do I will open and change it myself
Good day.
We will definitely help you. Write to me in a personal message your postal address and full name. We will send you the part you need. Now we are only deciding the question of how best to show you the process of installing this part in a multicooker. There is nothing complicated there.
P.S. You can ask any questions and report a possible problem regarding Brand equipment on this forum or on the website of our company. I will answer all your questions and suggest a solution to the problems encountered.

Quote: Sister

...
P.S. I think maybe this is a problem of the whole batch of 2010, just who in the cities is silent because the service can be attributed, then it is worth thinking about what it is connected with, I would not want to get the same result in 502 which I wrote out

I assure you this is not a problem with a batch of multicooker. These are isolated cases.
It's just that technology cannot work forever. Various parts fail, meat grinders have gears, a hair dryer has a heating element, a phone's battery stops charging, and in multicooker these are sensors.
Replacing the sensor in case of a malfunction will not be difficult (if suddenly something), but it seems to me that you will definitely be very pleased with the work of the multicooker itself.
Write us your impressions of the multicooker when you start cooking. It is very important for us to know the opinion of each user.
Sister
Quote: Elena Br

Good day.
We will definitely help you. Write to me in a personal message your postal address and full name. We will send you the part you need. Now we are only deciding the question of how best to show you the process of installing this part in a multicooker. There is nothing complicated there.
P.S. You can ask any questions and report a possible problem regarding Brand equipment on this forum or on the website of our company. I will answer all your questions and suggest a solution to the problems encountered.

I assure you this is not a problem with a batch of multicooker. These are isolated cases.
It's just that technology cannot work forever. Various parts fail, meat grinders have gears, a hair dryer has a heating element, a phone's battery stops charging, and in multicooker these are sensors.
Replacing the sensor in case of a malfunction will not be difficult (if suddenly something), but it seems to me that you will definitely be very pleased with the work of the multicooker itself.
Write us your impressions of the multicooker when you start cooking. It is very important for us to know the opinion of each user.

Elena, I can't figure out how to write you in a personal message that this is exactly the order that should go to me and in which you can put a replacement part
Vanya28
Quote: Sister

Elena, I can't figure out how to write you in a personal message that this is exactly the order that should go to me and in which you can put a replacement part

Under the word where did Elena Br there is a green icon, click on it and a letter window will open, where you express your desires and press the send button.When the answer comes, you will also see the message or look into your messages yourself, it's in the upper right corner.
katya18
Hello. Please tell me where I can contact in Arkhangelsk regarding the repair of the Brand 37502 multicooker. E3 is lit on the display
Tatiana O
Hello! And in Novosibirsk I have the same problem with the Brand 37502 multicooker. I bought it in March 2012 I didn't really have time to enjoy it. Sad !!!
Shelena
Quote: katya18

E3 lights up on the display
Katya18, tell me, have you tried to remove and insert the pan again, be sure to turn it several times?
The fact is that in 2 years of MV operation, I had the same situations several times - the multicooker suddenly squeaked, the display showed E3! I unplugged it from the mains, took out the pan, let the heating element cool down a bit, and then everything worked fine. Maybe your reason is a poor installation of the pan?
But, if E3 shows constantly, then, of course, the reason is in something else. Then only service will help.
katya18
And the pan is level, and the heating element is not deformed, and foreign objects did not fall, I handle it very carefully, I couldn’t get enough of how good my multicooker is, but it worked for only 5 months and now gives an E3 signal. And in Arkhangelsk there are no service centers for the repair of the Brand multicooker? Tell me what is the way out of the current situation.
Elena Br
Quote: katya18

Hello. Please tell me where I can contact in Arkhangelsk regarding the repair of the Brand 37502 multicooker. E3 is lit on the display
This error indicates a malfunction of the upper temperature sensor.
Since there is no service center in your city, I offer you two repair solutions.
- send the multicooker to us at 109382, Moscow, st. Egoryevsky proezd, 2 Brand LLC
We will repair and send you back.
- if you have the opportunity to repair the device on your own, then we will send the necessary spare parts and detailed instructions for replacing these parts.
Choose the option that is convenient for you. Write me the solution in a personal message.
Tatiana O
Quote: Tatiana O

Hello! And in Novosibirsk I have the same problem with the Brand 37502 multicooker. I bought it in March 2012 I haven't really had time to enjoy it. Sad !!!
Hello Everyone who is worried about the problem with the Brand 37502 multicooker In September 2012, I already asked for help. I took it to the service. But I was told that all modes were turned on and working. But it does not stop working immediately, but after some different time. Nothing I can cook with a guarantee that he will stand up and show E3 again How to explain in the service I don’t know yet, or they just don’t want to contact me I live in Novosibirsk Elena BR answered me that they can help If possible, I ask you again to pay attention to my problem
Elena Br
Write the address of the service center you contacted. We will definitely contact the masters and clarify the situation.
And also write in what modes and in what situations the E3 error appeared.
Tatiana O
Thank you very much for responding. The workshop is located in Novosibirsk, Dovatora street, 15 tel. 2610511 And about the modes, I can say what can happen in any mode For example, soup, steaming, baking, stewing In the middle of the mode, it suddenly beeps and gives out E3 I have to shift and cook on the stove And on this day, do not touch anymore After some time (in a day or two) I turn on, maybe not turn off And then again, at the most unexpected moment, to be capricious. Very unpleasant phenomenon I would like to save my mule from the disease. Thank you in advance.
Elena Br
Is the multicooker in the SC now?
If yes, then write me your data in a personal message (invoice number and surname).
Alexander3
After 2 weeks of use, the 6050 multicooker began to cook slowly. What's the matter?
Elena Bo
Quote: Alexander3

After 2 weeks of use, the 6050 multicooker began to cook slowly. What's the matter?
What does slow mean? How much are you laying? What time do you expose? Don't forget to set the pressure regulator high?
Alexander3
RICE-baking 45, SHI-baking 45. Has become three times slower. And the pressure is gaining. Is the valve spring loose?
Ksyushk @ -Plushk @
Aleksandr3, did not understand what and on what mode you are cooking? Please clarify. Give more information, we can better understand.
Alexander3
Cooking rice under pressure - 1 cup rice 3 water. I press rice for 14 minutes the valve is closed. I open it - raw. I still press rice for 14 minutes, the valve is closed. I open it raw. Ready only 3 times.
Ksyushk @ -Plushk @
Because rice needs to be cooked in a 1: 1 ratio, or at least 1: 1.25.
Alexander3
That's how I burned her. The rice was cooked 1: 1, the water boiled away, the rice was burnt and has been cooking slowly ever since. Can the processor beep, can the thyristor?
For that, he cooks potatoes well now. I switched on the mode to fry the chicken for 26 minutes, threw the potatoes, salted, and that's it. Do not interfere with anything.
Ksyushk @ -Plushk @
Rice with water 1: 1 burned in 14 minutes? Very interesting ... But how does the majority cook, including myself ...
Alexander3
Not for 14. I cooked twice for 14. Rice is so caught.
Ksyushk @ -Plushk @
I'm generally confused about how much rice and how long you cook. Your fragmentary phrases do not give a complete picture and you are not interested in solving the problem. And if there are any problems, I already doubt .... Either the problem is in St., then in the rice. Decide already!
Alexander3
I always cook rice in a glass. Now neither rice nor potatoes burn, they take a long time to cook.
Rice is cooked for 40 minutes. Shchi 40 min. Fried potatoes 40 min.
Ksyushk @ -Plushk @
Well then, you have a direct road to service. Since you do not want to tell in detail what and how you cook. Maybe they will understand why your pressure cooker has become forty minutes.
Alexander3
How to turn up or turn down the fire? Maybe which programs are warmer? I can only see the difference in time.
Manna
Alexander3You are not giving any specific information at all. How can we figure out what exactly is wrong? Tell us in detail (how much rice, how much liquid, what did you do with the pressure cooker, what you got after the first cooking of rice, what it took to cook it, what did you do), how you "burned" your pressure cooker with rice. Tell us in detail (how much rice, how much water, a hundred do with the pressure cooker, what you get after the first cooking, what after the second, etc.) what you are doing now when you cook rice. Better yet, attach photos
Alexander3
She worked fine at the beginning. The rice was cooked in 14 minutes. Cabbage soup in 20 minutes Now the devil is not completely burned out. I think it can still be fixed.
Manna
Alexander3, and for what purpose, then, did you turn to the forum for help if you do not expect any help from members of the forum? If you think you are burnt out, send your pressure cooker to a service center. If possible, it will be repaired.
Alexander3
I read the forum a little. Not only I have this problem. Maybe someone knows what is the reason? What needs to be replaced? What not to do? How to use it correctly?
Manna
Why did you decide that Gibus same problem?

Here is her opinion on the Brand 6050 pressure cooker:

Quote: Gibus

My feedback on the 6050 pressure cooker is generally positive!
The only thing missing is the temperatures on the Zharka! The maximum 160C is not enough, I would like a good, fast, Fry-Meat at 180C and a few more gradations with a temperature lower, from 130 to 160.

Quote: Gibus

As a result, the operating modes under pressure are very gentle and I like that. No hiss, gained pressure and silence. The pressure cooker has been producing excess steam all the time. But the frying is very sluggish, for frying vegetables, it is not fried at all, it is necessary to keep it on the meat for a very long time to brown.

And you say that your rice is only cooked in three cycles, but before it is not ready
Alexander3
She does not heat the pot to a boil under pressure. In all modes, the same heating up to 110 degrees.
Manna
The valve will not close if there is no steam, and if it does, it means the liquid has boiled. Shapoklyak writes that the valve is closing, which means that her pressure cooker is boiling liquid in the pressure cooker.
And where did you get these 110 ° С? Or is it you referring to measurements Gibus? So she talked about the temperature in the "Fry" mode:
Quote: Gibus

Today I stuck a culinary thermometer in there while frying - with the lid open, on Frying meat the temperature at the bottom did not rise above 110 ...
To other modes Gibus did not complain.
Alexander3
I am of course a beginner user, but have you seen the power supply diagram for the CB?
Manna
And what is the connection between the fact that you are a novice user and the way the pressure cooker power scheme looks like? In order to learn how to use a pressure cooker, you don't need to know how it works. To do this, just read the recipes of experienced users of this pressure cooker.
Alexander3
I agree with you if it works. There is no power regulator in the circuit, there is only an overheating switch, but it does not beep. I mean that the temperature in all modes is the same.
Manna
Quote: Alexander3

I mean that the temperature in all modes is the same.
Have you measured the temperature in all modes? And under pressure too? How?
Alexander3
The temperature of a full pot is not higher than that of an empty one. Do you have such a pressure cooker?
Manna
And where is the pot full or empty (by the way, the temperature will differ depending on the density of the contents of the pot). The temperature under high pressure and normal pressure is different. How did you make sure that the temperature of all modes, including under pressure, is the same?

Alexander, you will forgive me, but so far everything that you say on the forum is simple verbiage - no facts, no details. I ask again, what do you expect? What do you want to get from the forum?

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